Infrastructure Services Engineer-Guernsey

The Infrastructure Services Engineer (ISE) provides technical advice, implementation, support and maintenance services, and ensures a high availability of systems and services, to both internal and external clients. This is a technical, customer-facing role where excellent customer service is paramount. There is an expectation for the ISE to take on and learn new technologies while advancing their skillset with the full support of the business. 
Application Deadline
December 05, 2020
IT Services
Employment Type
Permanent - Full Time
Reporting To
Infrastructure Services Manager

Key Responsibilities

-Provide 1st, 2nd and some 3rd line engineering support to external and internal clients. 
-Ensure conformity with agreed processes, procedures and standards, as well as accurate and timely completion of associated required documentation.
-Ensure client satisfaction regarding the delivered services.
-Provide resource for projects and managed service engagements as directed.
-Assist in the delivery of internal improvement projects when required.
-Be part of the Continual Service Improvement Plan at C5 – mentoring/assisting colleagues with investigation of incidents and creation of knowledge base articles etc.
-Work towards and meet set objectives of own Personal Development Plan/Progression Plan. 
-Be able to demonstrable growth in own professional and technical knowledge and skills.
-This list is not exhaustive and there may be a requirement to undertake other duties as and when required. For example, this may include ad hoc engineering projects and tasks to ensure and enhance the effectiveness of the service.

Skills, Knowledge & Experience

·       Personal Attributes: 
-Understand customer requirements and business challenges.
-Problem solver.
-Unique blend of technical and customer facing skills.
-Out-of-the-box thinker.
-Effective communicator.
-Detail oriented. 
-Analytical and problem-solving orientation. 
-Collaborative team member, with the ability to work independently or part of a project team.
-Self-motivated and able to effectively deliver results with minimum supervision.
-Keep up to date with latest changing technologies and ability to articulate changes to customers and peers. 

·       Experience: 
-Experience in a customer service/facing role.
-2 years’+ experience in a similar technical role.
-ITIL Foundation awareness
-Working in the various supporting levels of IT support (eg Service Desk, Engineering or equivalent).

·       Education:
-Educated to A-level / Diploma level or equivalent.

·       Certifications 
-AZ-900 – Azure Fundamentals
-MS-900 – O365 Fundamentals.                               
-98-365 – Server Administrator Fundamentals. 
-MCSA: Windows Server 2016
-ET15 – Sophos Central Endpoint and Server
-ET10 – Sophos Enterprise Console
-ET30 – Sophos UTM/Network Protection
-ITIL Foundation v3 or upwards.  

Technical Skills:
-Proven track record of supporting Microsoft server and desktop based operating systems.
-High level exposure using and supporting the fundamental areas of servers and desktops (AD, DNS, GPO and DHCP etc).
-A good working knowledge of virtual platforms (VMware and/or Hyper-V).
-Experience with core software which clients use (Citrix, Exchange, Office 365, Azure, Anti-Virus application).
-A clean driving licence.

·       Non-Technical Skills:
-Proven track record of building technical relationships with key stakeholders.
-Strong teamworking.
-Proven track record of delivering results.
-Prior work experience within a software & services environment. 
-Problem-solving mentality.
-Excellent verbal and written communication especially when explaining technical solutions in simple terms.
-Highly organised. Able to prioritise a variety of critical short, medium- and long-term tasks for multiple activities. 
-Deliver a first-class customer service by delivering solutions to customer problems.
-Prioritise and manage activities for an active pipeline of customer requirements. 
-Build and maintain customer relationships.

Job Benefits

Employees at C5 enjoy an attractive benefits package as part of our continuous employee value commitment. 
  • Competitive salary
  • Competitive annual leave
  • Pension Scheme
  • Private Health Insurance
  • Corporate gym rates
  • Corporate dental scheme rates
  • Personalised training plans
  • Proactive learning environment
  • Company-wide social and team events
  • Daily fruit
  • Access to the latest technologies
  • Access to technology leaders / technical specialists
  • An environment to be yourself

About C5 Alliance

Be part of #LifeatC5...

As a friendly, ambitious and progressive company, we are focused on the delivery of technology for positive impact. As we continue to expand our business, we are looking for talented and enthusiastic individuals to join our growing team.

By joining our company, you will become part of a collaborative pool of digital specialists with the opportunity to build a rewarding career in technology and make a valuable contribution to the industry. 

We're a people-powered business and committed to being the employer of choice where all of our teams have the opportunity to succeed, be proud and enjoy a long and rewarding career. We achieve this by being an agile and entrepreneurially led firm, posessing a values-based culture with innovation & technology at our core. We offer a compelling and evolving EVP including personal career development in an environment with a multi-disciplinary approach. Now part of the BDO network we are part of a global brand and have access to our international colleagues. As a unified business we have a genuine belief in shared success.

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Application Deadline
December 05, 2020
IT Services
Employment Type
Permanent - Full Time
Reporting To
Infrastructure Services Manager
View all opportunities at C5 Alliance